At Harlem we live and breathe kitesurfing and are passionate about everything do.
From the start, we've been committed to challenging the status quo with groundbreaking kite and wing designs, a full dedication to providing the best gear and eco-conscious practices - accessible to every rider and mindful of our planet.
Daring to be different is in our DNA. We celebrate the thrill of standing out and the excitement of being unique, both in the gear we ride on the water and within the team that stands behind it. We are a vibrant family of unique individuals, passionate kitesurfers with a relentless pursuit of excellence and a belief that nothing is impossible.
If you're eager to inspire change, push the limits, and help redefine the future of wind driven action sports, join us—and let’s #CHANGETHETIDE together.
Customer Service Representative
Are you passionate about kitesurfing and eager to work with everything related to kiting? Then this is the job for you!
What You Will Do
- You will work for the most innovative and fastest-growing kitesurf brand in the world, based in Vijfhuizen, NH.
- This role is the face of Harlem Kitesurfing and aims to provide an excellent experience to customers who reach out to us. Your role is crucial in maintaining and building customer relationships.
- You will be helping our customers daily through email, chat, WhatsApp, social media, and phone.
- Responsible for responding to and following up on customer inquiries and handling administrative tasks related to order processing and warranties.
- Provide accurate information about our products, customer orders, and warranty service.
- Assist customers with placing orders, tracking shipments, and processing returns for repairs.
- Contribute ideas on how to make our processes smarter, faster, and more customer-friendly.
- Maintain a thorough understanding of Harlem Kitesurfing's products to provide customers with accurate information and advice.
Working Days and Hours
You must be available for at least 20 hours per week. Working hours can be scheduled from Monday to Friday, between 09:00 - 17:00.
What We Offer:
- Competitive salary;
- Work in a passionate, driven team;
- Work in an informal work environment;
- Flexible working hours;
- Kitesurfing with colleagues and opportunity to test the latest Harlem gear;
- Work in the team with world class kiters Lorenzo Cassati and Aaron Hadlow.
- Learn about our kites from the No. 1 designer Ralf Groesel;
- Workout area and bar on-site;
What We Are Looking For:
- At least mbo level 4 of working and thinking;
- Good knowledge of kitesurfing and wing foiling;
- Passionate about helping customers;
- Fluent in Dutch and English; fluency in another European language is a plus;
- Resourcefulness in problem-solving;
- Flexible and adaptable.
How to Apply:
Are you the perfect candidate for this position and do you meet the requirements? Then send an email with your CV and motivation to Ellen: ellen@harlemkitesurfing.com before 15th November, and we will get in touch with you as soon as possible!
They say you can't choose your family. We believe otherwise.
Join the Harlem Family
