Shipping policy

  • Which countries do you deliver to? 

    Europe: 

    Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.


    United Kindom:     

    England, Scotland, Wales and Northern Ireland. 

    United States: 

    Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.


    When will my order be sent out? 
    Shipping costs will be refunded in case a full order is returned. 
    * Orders placed Mon - Fri before 17:00 / 5 PM CET will be shipped the same day.  
    * Orders placed after 17:00 will be shipped the next working day. 

    How do I track my order? 
    Once the parcel has left our warehouse, you will receive a confirmation email with your tracking information to track your order. Please also check your spam folder, as the shipping confirmation could be there.  


    My order was sent back to the sender. 
    Then your order will automatically be processed as a returning item and will be refunded. 
    If you would still like to receive the goods, you must place a new order in our online shop. 

    Can I change the address of my package? 
    UPS will send you the confirmation email of your order. You can use this email to set your desired delivery location or change the delivery day. You can see via the parcel tracking whether your parcel has been delivered to a different location. 

    Has your order been shipped but not yet delivered? 
    Please check if the package has been delivered to a neighbour or a UPS parcel centre. If this is not the case and the package has not been delivered to you within the expected days of delivery, please contact us via our contact form, chat or mail. 


    What is the expected delivery time?

    Europe:
    Netherlands - 1 day
    Germany -2-3 day
    France 2-3 days
    Italy 2-4 days
    Spain 2-5 days
    Belgium 2-3day
    Austria 2 days
    Denmark 2-3 days
    Switzerland 2-3 days
    Poland 2-4 days
    Sweden 2-6 days
    Estonia 3-5 days
    Czech Republic 2-4 days
    Portugal 3-5 days
    Hungary 2-4 days
    Finland 2-6 days
    Latvia 3-5 days
    Lithuania 3-5 days
    Romania 3-5 days
    Greece 4-7 days
    Norway 2-6 days
    Luxembourg 2-3 days
    Ireland 2-4 days
    Bulgaria 4-6 days
    Slovenia 2-4 days
    Slovakia 3-5 days

    United Kingdom:
    Estimated delivery of 3-6 business days.

    United States:
    Estimated delivery of 5-7 business days.



    My parcel has been damaged.
    All items are insured until they have been delivered to your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery and contact customer service via our contact form immediately. Please check the item(s) for quality and accuracy. If goods are damaged, please contact us immediately, providing your order number and pictures of the damage.